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Shipping and Return Policy

Shipping & Return Policy

STANDARD SHIPPING INFORMATION:

If you have any questions about an order or would like additional information on when your order’s arriving-- please send us an email at support@waavmakers.com.

  • Freight charges are calculated based on the order subtotal.
  • Minimum order processing fees & taxes are excluded from the freight calculation.
  • Standard processing time is 1-5 business days. Orders made before 1PM are shipped Mondays, Tuesday, and Thursdays except on holidays. 
  • Standard orders typically arrive between 5 to 10 business days from the from day the order was placed.
  • Standard shipping methods include USPS first class mail with delivery confirmation. Orders delivering to a P.O. Box must be placed using USPS as a delivery method.
  • Shipping during the holiday season may be slower. Depending upon your location you will need to allow up to 14 business days for delivery during the months of November and December.
  • WAAV does not guarantee a delivery time for standard shipments nor does WAAV make any claims or guarantees with regard to promises or expectations of the shipping provider.
  • All orders are processed right away. Cancellations may not be available due to this immediate shipping processing time, however, we will try to accommodate your request as best as possible.
  • Please note that orders are not processed on Saturdays, Sundays or holidays. If an order is placed on any of these days, your order will be processed the next business day.
  • Orders containing multiple items may be shipped in separated packages or on separates dates. You may also receive multiple tracking number notifications.
  • At this time, we can only ship orders to addresses within the United States; and, shipping to P.O. Box addresses is limited to small-sized items only. Please contact WAAV Customer Service for large orders in excess of $1,000 for reduced freight rates (Support@waavmakers.com)
  • Promotions will be sent via standard shipping. Please note: The shipping policy stated above applies.

HOLIDAY SHIPPING SCHEDULE:

All orders are processed as they are received.  If your order is placed after 10:00 am PST, your order will may be shipped same-day or the next business day.  WAAV shipping will be unavailable on the following days, and will resume normal shipping schedule the next business day:

  • Monday, January 2, 2023: New Year’s Day (Observed)
  • Monday, January 16, 2023: Martin Luther King Jr. Day
  • Monday, February 20, 2023: President’s Day
  • Monday, May 29, 2023: Memorial Day
  • Monday, June 19, 2023: Juneteenth
  • Monday, July 3, 2023: Day Before Independence Day
  • Tuesday, July 4, 2023: Independence Day
  • Monday, September 4, 2023: Labor Day
  • Monday, October 9, 2023: Indigenous Peoples Day
  • Friday, November 10, 2023: Veteran’s Day
  • Wednesday, November 22, 2023: Early Closure
  • Thursday, November 23, 2023: Thanksgiving Day
  • Friday, November 24, 2023: Friday after Thanksgiving Day
  • Monday, December 25, 2023: Christmas Day
  • Tuesday, December 26, 2023: Day After Christmas
  • Monday, January 1, 2024: New Year’s Day

SHIPPING RATES

WAAV shipping rates are calculated based on the total product dollar amount subtotal in your cart (excluding tax). WAAV will not refund shipping for an incorrect shipping method selected.

OUR GUARANTEE

WAAV guarantees that our products will arrive at their destination defect-free. If you’re not satisfied with the condition of your product, please contact support@waavmakers.com to return it, and we will either replace it or issue a credit. Please follow the return procedures outlined below. For further assistance, please email WAAV customer at support@waavmakers.com . We’re happy to address your concerns in accordance with this policy.

RETURN POLICY

  • All returns must be received within 30 days of the order ship date.
  • Returns can only be accepted for new and unused products.
  • Please email WAAV Customer Service to initiate a return and receive a Return Merchandise Authorization (RMA) number.
  • Include a copy of either your email confirmation or your packing slip with your return along with the issued RMA number.
  • Please provide all contact information (Name, Address, Phone Number, Email) on your paperwork if it is not already stated on your packing slip or order confirmation.
  • Please note that shipping and handling for returns may not be refunded.
  • If you have any questions or concerns regarding this policy or a return, please contact WAAV Customer Service (suport@waavmakers.com).

 

EXCHANGE POLICY

To exchange a product, please follow the return policy instructions above to receive a refund on your purchase then place an additional order on website for the item you wish to exchange your return for.

ORDER CANCELLATION

If you would like to cancel your order, please contact our customer service team for assistance (support@waavmakers.com) . Please note that orders are not eligible for cancellation once they have shipped. Please email WAAV Customer Service.

Orders placed prior to 10:00am PST Monday-Friday can be cancelled within 1 hour of placing the order. For customers requiring assistance please call customer service within 1 hour of placing your order to make an attempt to cancel and stop shipment of your order.

Orders placed after 10:00am PST Monday-Friday will be processed and shipped the following business day.

PAYMENT OPTIONS

WAAV does not accept payment in the form of cash, check or money order; however, we do accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal