Shipping and Return Policy
Shipping & Return Policy
**February 4, 2022 Shipping Update: Due to severe weather conditions, order shipping times are currently delayed. Please contact Customer Service with any questions about your order. **
STANDARD SHIPPING INFORMATION:
If you have any questions about an order or would like additional information on when your order’s arriving-- please send us an email at email@example.com.
- Freight charges are calculated based on the order subtotal.
- Minimum order processing fees & taxes are excluded from the freight calculation.
- Standard processing time is 1-3 business days.
- Standard orders typically arrive between 5 to 10 business days from the from day the order was placed.
- Standard shipping methods include USPS first class mail with delivery confirmation. Orders delivering to a P.O. Box must be placed using USPS as a delivery method.
- Shipping during the holiday season may be slower. Depending upon your location you will need to allow up to 14 business days for delivery during the months of November and December.
- WAAV does not guarantee a delivery time for standard shipments nor does WAAV make any claims or guarantees with regard to promises or expectations of the shipping provider.
- All orders are processed right away. Cancellations may not be available due to this immediate shipping processing time, however, we will try to accommodate your request as best as possible.
- Please note that orders are not processed on Saturdays, Sundays or holidays. If an order is placed on any of these days, your order will be processed the next business day.
- Orders containing multiple items may be shipped in separated packages or on separates dates. You may also receive multiple tracking number notifications.
- At this time, we can only ship orders to addresses within the United States; and, shipping to P.O. Box addresses is limited to small-sized items only. Please contact WAAV Customer Service for large orders in excess of $1,000 for reduced freight rates (Support@waavmakers.com)
- Promotions will be sent via standard shipping. Please note: The shipping policy stated above applies.
HOLIDAY SHIPPING SCHEDULE:
All orders are processed as they are received. If your order is placed after 10:00 am PST, your order will be shipped on the next business day. WAAV shipping will be unavailable on the following days, and will resume normal shipping schedule the next business day:
- Monday, January 3rd, 2022 New Year’s Day (observed)
- Monday, January 17th, 2022 Martin Luther King Jr. Day
- Monday, February 21st, 2022 Presidents Day
- Monday, May 30th, 2022 Memorial Day
- Monday, June 20th, 2022 Juneteenth (observed)
- Monday, July 4th, 2022 Independence Day
- Monday, September 5th, 2022 Labor Day
- Monday, October 10th, 2022 Indigenous Peoples Day
- Friday, November 11th, 2022 Veteran’s Day
- Wednesday, November 23rd, 2022 Half Day, office closes at noon
- Thursday, November 24th, 2022 Thanksgiving Day
- Friday, November 25th, 2022 Friday after Thanksgiving
- Friday, December 23rd, 2022 Christmas Eve (observed)
- Monday, December 26th, 2022 Christmas Day (observed)
- Friday, December 30th, 2022 New Year’s Eve (observed)
WAAV shipping rates are calculated based on the total product dollar amount subtotal in your cart (excluding tax). WAAV will not refund shipping for an incorrect shipping method selected.
WAAV guarantees that our products will arrive at their destination defect-free. If you’re not satisfied with the condition of your product, please contact firstname.lastname@example.org to return it, and we will either replace it or issue a credit. Please follow the return procedures outlined below. For further assistance, please email WAAV customer at email@example.com . We’re happy to address your concerns in accordance with this policy.
- All returns must be received within 30 days of the order ship date.
- Returns can only be accepted for new and unused products.
- Please email WAAV Customer Service to initiate a return and receive a Return Merchandise Authorization (RMA) number.
- Include a copy of either your email confirmation or your packing slip with your return along with the issued RMA number.
- Please provide all contact information (Name, Address, Phone Number, Email) on your paperwork if it is not already stated on your packing slip or order confirmation.
- Please note that shipping and handling for returns may not be refunded.
- If you have any questions or concerns regarding this policy or a return, please contact WAAV Customer Service (firstname.lastname@example.org).
PLEASE MAIL ALL RETURNS TO:
Attn: Web Returns
1 League P.O. Box 63629
Irvine, CA 92602
To exchange a product, please follow the return policy instructions above to receive a refund on your purchase then place an additional order on website for the item you wish to exchange your return for.
If you would like to cancel your order, please contact our customer service team for assistance (email@example.com) . Please note that orders are not eligible for cancellation once they have shipped. Please email WAAV Customer Service.
Orders placed prior to 10:00am PST Monday-Friday can be cancelled within 1 hour of placing the order. For customers requiring assistance please call customer service within 1 hour of placing your order to make an attempt to cancel and stop shipment of your order.
Orders placed after 10:00am PST Monday-Friday will be processed and shipped the following business day.
WAAV does not accept payment in the form of cash, check or money order; however, we do accept the following payment methods:
- American Express